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Using Points

Frequently asked questions

Do you have any questions about VoeBiz Program? Don’t worry: here, you can find all information you need. Just select the topic bellow.

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It is the relationship program of GOL, Delta, Air France and KLM exclusive for small and medium Brazilian companies. By signing up to the program, your company begins to accumulate points through business trips of employees who choose to fly GOL, Delta, Air France and KLM. Accumulated points can be exchanged for other tickets. The rule is simple: the more GOL, Delta, Air France and KLM flights, the more VoeBiz points. And the more VoeBiz points, the more GOL, Delta, Air France and KLM flights to make your business grow.

Important: passengers who participate of Smiles continue to accumulate in the program without losing any mile. The advantages are twofold: flying with GOL, Delta, Air France and KLM, companies gain VoeBiz points and their employees also earn Smiles miles.

Any company with a valid CNPJ that does not have any agreement or corporate contract with GOL, Delta, Air France e KLM.

Travel agencies, consolidators, tour operators and similar business are not eligible and cannot participate in the program. See more details on the program regulation.

Contacting us is easy and fast: contact us through Call Center: 0300 115 2221 - Code 07, or by email (atendimentovoebiz@voebiz.com.br) between 8am and 9pm from Monday to Friday.

If you need assistance with a SkyBonus account, please contact Delta: SkyBonus@delta.com / 0800-761-0045

If you need assistance with a BlueBiz account, please contact Air France and KLM:: mail.bluebiz.br@airfrance.fr

You must register in the VoeBiz Program, so you will start to accumulate and redeem in the 4 companies: GOL, Delta, Air France and KLM.

To subscribe to VoeBiz, click here.

VoeBiz points are credits accumulated by companies that participate in VoeBiz Program by purchasing GOL, Delta, Air France e KLM tickets, which can be exchanged for GOL, Delta, Air France e KLM tickets.

The accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by GOL is:

GOL Points
Executiva R$1,00 = 5 points
Premium Economy R$1,00 = 5 points
Max R$1,00 = 4 points
Plus R$1,00 = 3 points
Light R$1,00 = 2 points
Promo R$1,00 = 1 point

To DELTA flights, the accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by DELTA is:

Classes Delta Points
Business R$1,00 = 5 points
Economy * R$1,00 = 4 points
Economy ** R$1,00 = 3 points

*Classes: Y e B
** Classes: M, H, Q, K, L, U, T, X, V, E

To Air France or KLM flights, the accumulation of points will be according to the amount paid and the fare family. Every R$1 paid will be worth a certain amount of points according to the family tariff. The accumulation rule for domestic and international flights operated by Air France is:

Classes Air France Points
La Première R$1,00 = 5 points
BUSINESS R$1,00 = 4 points
PREMIUM ECONOMY R$1,00 = 4 points
ECONOMY* R$1,00 = 3 points
ECONOMY** R$1,00 = 2 points

*Classes: Y, B, M, U, K, H, L
** Classes: Q, T, N, R, V

Classes KLM Points
BUSINESS R$1,00 = 4 points
ECONOMY* R$1,00 = 3 points
ECONOMY** R$1,00 = 2 points

*Classes: Y, B, M, U, K, H, L
** Classes: Q, T, N, R, V

Important: if your company buys tickets through GOL UATP, it will get a 30% bonus in the accumulated points.

To check your company’s balance of VoeBiz points it’s very simple: just access the portal www.voebiz.com.br and login in the My Account area, or click here.

Your company has to be registered in the program and you must provide your VoeBiz number when making a purchase. Your company can accrue points with all tickets issued through the GOL, Delta, Air France and KLM website or GOL's direct sales channels, in accordance with the following rules:

  • Only flown tickets will be eligible for points’ accumulation;
  • Only tickets with a valid VoeBiz number can accumulate points;
  • The credit accrued by the passenger for a completed flight will not be made available immediately after the flight. Points accrued from flights operated by GOL can take up to 5 days to become available in the VoeBiz account and flights operated by Delta, Air France and KLM can take up to 60 days;
  • Points can be accrued retroactively (after the flight) should the VoeBiz number not be given at the time of purchase. Passengers have up to 30 days after a flight operated by GOL and 60 days after a flight operated by Delta, Air France and KLM to request the points.
  • Tickets issued for babies (0-23 months) and children (2-11 years) are not eligible for points’ accumulation on the program;
  • For security reasons, updating your VoeBiz number at the check-in will not be allowed;
  • No tickets redeemed via the Smiles, SkyMiles, Flying Blue or VoeBiz programs are not eligible for point accrual.

Do not worry. If the VoeBiz number is not provided when making the reservation, the travel manager registered in the program may request the points up to 30 days after a flight operated by GOL and up to 60 days after a flight operated by Delta, Air France and KLM by using the retroactive request form available on the portal www.voebiz.com.br.
Note: VoeBiz Program has a period of 15 working days to process retroactive credit request.

The points only will be credited to your company’s balance when flights have actually been flown. VoeBiz points will not be credited on tickets purchased with VoeBiz points.

No. The VoeBiz points cannot be exchanged for money, they are not transferable to third parties and cannot be sold, exchanged, transferred or assigned, for free or at a cost to other companies. The points are exclusively used for the tickets purchase available at www.voebiz.com.br

No. The VoeBiz points cannot be exchanged for money, they are not transferable to third parties and cannot be sold, exchanged, transferred or assigned, for free or at a cost to other companies. The points are exclusively used for the tickets purchase available at www.voebiz.com.br

When of two or more participants VoeBiz Program companies merge or one is bought, points can only be transferred to another company with a written consent of VoeBiz’s Customer service. Important:

  • For the transfer request, it is necessary to submit documentation proving the companies’ union;
  • The deadline for the transfer is until the expiration of accumulated points;
  • After the transfer, the original validity of the points remains the same;
  • Points must be entirely transferred in a single transaction;
  • After the transfer, the company that originates the points will be updated with a canceled status;
  • There is no cost for this procedure.

Based on frequency and accumulation of points, your company can be classified into two categories inside the VoeBiz Program:

  • Essential Category: It is the entrance category, which allows the company to enjoy all basic benefits such as the accumulation and redemption of points and the GOL UATP points’ accelerator.
  • Prime Category: the category for companies that have accrued more than 70,000 eligible points, which in addition to the basic benefits, offers discounts of up to 5% for ticket purchases.

Note: Prime Category’s discount happens through the activation of a exclusive promotional code for the company.

Upgrade process refers to the transition of a company from Essential Category to Prime Category. Downgrade refers to the return of a company from Prime Category back to Essential. Parameters of Upgrade and Downgrade are based on the accumulated points on the period up to 1 year after the participant's anniversary date: the anniversary date is the date of the first point’s accumulation’s transaction of your company.

Points can only be redeemed for GOL, Delta, Air France and KLM tickets purchased through the VoeBiz website. This is the main benefit that your company enjoys entering the VoeBiz Program, and it varies according to the number of accumulated points. The bigger the accumulation, the bigger the value for redemption. Learn more:

Redemption Rules

  • The redemption of awarded tickets can only be done through the website www.voebiz.com.br;
  • The company must have only one VoeBiz number. Each VoeBiz number must have only one active account administrator, who will be called Travel Manager. Only the manager who has a valid login to the portal can do the redemption;
  • Only fares will be paid in points. All airport charges must be paid in cash (credit card, GOL UATP or other available payment method);
  • The redemption of points does not accrue points on the VoeBiz, Smiles, SkyMiles or Flying Blue miles programs.

Tariff Family

  • Redemption of VoeBiz points covers all families of public tariffs that exist on GOL. Currently, we have these families: Promo, Light, Plus, Max and Premium (the Premium fare is only available for international flights);
  • Redemption of VoeBiz points can be made on all flights operated by GOL and its codeshare partners Delta, Air France and KLM (flights sold by GOL and operated by other airlines), in addition to Business class on flights operated by Delta, Air France and KLM;

The passenger can cancel his awarded ticket (redemption ticket) up to 30 minutes before flight closing. The cancellation cannot be done at the airport’s desk service; it can be exclusively done through the Portal VoeBiz www.voebiz.com.br.

The rules for the following fare classes apply:

PREMIUM ECONOMY MAX PLUS LIGHT PROMO
Cancellation or change fee Domestic No fee No fee R$ 230 R$ 230 R$ 230
International No fee No fee U$ 75 U$ 75 U$ 75
Refundable 100% of points 100% of points 100% of points 100% of points 100% of points
No-Show Fee Domestic No fee No fee R$ 300* R$ 300* R$ 300*
International No fee No fee U$ 120* U$ 120* U$ 120*
Refundable 100% of points 100% of points 100% of points Non-refundable Non-refundable

*You will either be charged the amount indicated or the full fare, whichever is lowest.

To see the rules for Delta, Air France and KLM, please go to: https://voegol.com.br/pt/informacoes/viaje-sem-duvidas/como-viajar-com-as-parceiras-da-gol

Important: he participating company must submit a credit card that is accepted by GOL to pay for any fees. After the payment has been approved, the points will be refunded directly to the company’s VoeBiz account.

Please note! If you purchased tickets on or before February 22, 2018, please click here to view the fare rules.

Every awarded ticket whose passenger does not attend the boarding (no show) is not entitled to refund of points. In case the passenger issues an awarded ticket and the flight gets canceled by GOL, the same cannot be penalized and has the right to be fully refunded with points used. Important: expired points must be reactivated for up to 6 months and the passenger will be exempt from cancellation fare. Accommodation cases must be manually processed by our call center.

The accumulated points expire after 24 months from the date when they were credited to the balance of your company.

If any incidence of fraud or misuse of the VoeBiz program is found, in which the company breaches any term in the program's rules, GOL, Delta, Air France e KLM reserves the right to immediately terminate the company's membership in the VoeBiz Program and cancel any remaining balance (including all points that have been accrued or are being validated) as well as all redeemed tickets.

To know more about you trip’s security, click here..

For more information about your flight, access our Travel worry-free area..

It is a virtual account to pay for airline tickets, which optimizes travel management for your company. Designed for Legal Entities (PJ), it is accepted by more than 250 airlines worldwide.

There are many benefits:

  • No management, using or annuity fares;
  • Minimum monthly expenses exemption;
  • Centralized invoice and extract;
  • Online travel monitoring through GOL UATP’s Corporate Portal;
  • Up to 44 days for invoice payment;
  • Travel management by route, passenger, airline and much more.

Any corporate client, being a Legal Person, can have a GOL UATP account, if it has made the registration correctly with necessary documents and has been approved in credit analysis.

Yes, the travel agency can serve the client paying the air ticket with customer’s GOL UATP account, only if it has the proper authorization from the same.

GOL UATP account is a form of payment that can be used in airlines websites that accept it (currently 270), travel agencies, portals and GDS.

Your company may register only one account for each UATP CNPJ and create up to 99 cost centers, and each of them supports up to 999 sub-centers. Each cost center has a different ending number, linking it to the main account. This procedure happens to prevent frauds.

No. Expenses of each cost center and sub-center are specified and centralized in a single invoice. The account administrator receives a consolidated invoice.

Your company can choose global credit, through which all cost centers and sub-centers use only one limit value, or you can choose to keep a separate credit limit, by cost center.

The person registered in each cost center or sub-center, receives the statement of your expenses. The account administrator receives the consolidated statement of all cost centers. The statement is sent monthly, but you can access the reports of their purchases when you want to, just acsess the Corporate Portal GOL UATP and issue it.

The account administrator will receive a login and password to access GOL’s site and extract the invoice for payment. It is consolidated, with expenses of all cost centers and the due date is on the 14th day of the month that follows the closing of the bill.

No, because the account is virtual. Your company will receive a GOL UATP number with its expiry date and can create new accounts on behalf of its employees or departments designated by it (up to 99 cost centers).

GOL UATP’s Corporate Portal is a management platform for your corporate trips. With this portal, your company has general management reports and customized options per route, passenger, airline companies and many other options, and viewing of available credit for use. All those who have a GOL UATP number have access to the portal. The account administrator has access to information from all cost centers and sub-centers, while their subsequent view only information of their cost center or sub-center.

Yes. Any differences and/or fee payments can be made on GOL UATP’s account through the channels that accept virtual payment.

Yes. The payment can be made through GOL UATP’s account in all 270 airlines that accept this form of payment.

Visit the website www.uatp.com, click on Clients, and then select the "Merchants" option.

You must request refund to the agency or airline that issued the ticket. The amount of reimbursement can be viewed in three (3) days after the processing by the airline.

Yes. You can request a GOL UATP Prepaid account. Your company deposits a certain amount in R$ (reais), which will be deducted as tickets are being issued.